PRIVACY POLICY

Metro Mommy Agency (“Metro Mommy Agency,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, request services, or participate in our programs. This Privacy Policy explains how we collect, use, disclose, and safeguard information in compliance with Florida law and HIPAA-informed privacy and security practices.

1. Information We CollectA. Personal InformationWe may collect personal information that you voluntarily provide, including:
  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Emergency contact information
  • Payment information (processed through secure third-party platforms)
  • Program enrollment or referral details
B. Health-Related & Sensitive InformationDepending on the service, we may collect limited health-related information such as:
  • Pregnancy or postpartum status
  • Birth preferences or history
  • Infant feeding information
  • Social needs related to care coordination
We collect only the minimum necessary information to provide services.C. Automatically Collected InformationWhen you visit our website, we may collect:
  • IP address
  • Browser and device type
  • Pages viewed and time spent on the site
  • Referring website

2. How We Use Your InformationYour information is used to:

  • Provide doula services, maternal health consulting, education, and referrals
  • Coordinate care with authorized doulas, mentors, or contractors
  • Communicate regarding scheduling, services, and program updates
  • Process payments and maintain records
  • Conduct quality improvement, reporting, and evaluation
  • Comply with legal, contractual, and grant-funded obligations

We do not sell or rent personal or health-related information.

3. HIPAA-Aware Data PracticesMetro Mommy Agency is not a HIPAA-covered entity under federal law. However, we follow HIPAA-informed privacy and security principles, including:

  • Minimum necessary data collection
  • Role-based access to sensitive information
  • Secure storage and transmission of data
  • Confidentiality agreements for staff, doulas, and contractors

When working with hospitals, health systems, or referral platforms, we comply with applicable Business Associate Agreements (BAAs) or data-use agreements when required.

4. Florida Privacy & Health Information ProtectionsIn accordance with Florida Statutes, including:

  • Florida Information Protection Act (FIPA), Fla. Stat. § 501.171
  • Applicable health-information confidentiality standards
We:
  • Maintain reasonable security measures to protect personal data
  • Promptly investigate suspected data breaches
  • Provide notification to affected individuals and authorities when required by Florida law

5. Disclosure of InformationWe may disclose information only as permitted or required to:Authorized doulas, mentors, or contractors involved in service deliveryThird-party service providers (scheduling, secure forms, payment processing)

  • Program funders or partners in de-identified or aggregated form only, unless explicit written consent is provided
  • Government agencies or legal authorities when required by law

All disclosures are limited to what is necessary and appropriate.

6. Data Security SafeguardsWe use administrative, technical, and physical safeguards including:

  • Secure, password-protected platforms
  • Encrypted data storage and transmission
  • Limited access controls
  • Regular review of data handling practices

Despite these efforts, no system can guarantee absolute security.

7. Your Rights (Florida Residents)You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Withdraw consent for certain uses
  • Request deletion of information, subject to legal or program retention requirements

Requests may be submitted using the contact information below.

8. Data RetentionWe retain information only as long as necessary to:

  • Provide services
  • Meet contractual, funding, or legal obligations
  • Complete reporting or evaluation requirements

Data is securely disposed of when no longer required.

9. Cookies & Website AnalyticsOur website may use cookies and analytics tools to:

  • Improve functionality and performance
  • Understand visitor behavior
  • Support outreach and engagement efforts

You may disable cookies through your browser settings.

10. Third-Party WebsitesOur website may include links to external sites. Metro Mommy Agency is not responsible for the privacy practices or content of third-party websites.

11. Children’s PrivacyWe do not knowingly collect personal information from children under 13 without verified parental or guardian consent, consistent with applicable laws.

12. Policy UpdatesThis Privacy Policy may be updated periodically. Revisions will be posted on this page with updated effective dates.

13. Contact InformationFor questions, concerns, or privacy requests, contact:Metro Mommy Agency:e-mail: Email: [Insert Privacy or Contact Email]:globe_with_meridians: Website: [Insert Website URL]:round_pushpin: Florida, United State